Human-centric Business Process Management (BPM) and Web 2.0: A Perfect Match

After reading numerous articles, blog posts and definitions of Web 2.0, and separate hype from reality, I have concluded that there are three essential ingredients of a Web 2.0 application:
 
i.             A rich user experience in an Internet browser.
ii.           “Mashups”, or the ability to pull together information from various sources that is relevant to collaboration.
iii.         Strong [...]